Goodwill staff is committed to following the highest ethical standards which are rooted in our mission and values.

Our Mission
Goodwill serves people with disabilities, economic disadvantages and other barriers to employment throughout Connecticut.  Our mission is to help people achieve independence and self-sufficiency through employment and related support services.

Our Vision
We strive to be the region's premier human services provider, dedicated to helping people realize their fullest potential through employment opportunities, integration and inclusion in the community.  We further strive to be a valuable resource for other human service providers around the country by demonstrating program excellence, stability and the application of entrepreneurial practices and the pursuit of customer satisfaction.

Code of Ethics - Treatment of Persons Receiving Services
All Goodwill staff is expected to treat people served and their families with the utmost respect and dignity.  They must represent Goodwill service capabilities and expectations accurately and professionally to prospective, current and former service recipients, including the identification of any potential conflicts of interest.  Goodwill provides a safe, clean and healthy environment while striving to provide the best quality of service.  All contact with people served must maintain clear boundaries of personal and professional conduct.  Employees have the responsibility to ensure that their relationships with persons served are not potentially aversive, abusive, neglectful, harmful or exploitative in any way including financial.  Employees are therefore prohibited from engaging in relationships with consumers that fall outside of a professional realm, including but not limited to flirtatious relationships (e.g. physical flirtations, or flirtations by mail, phone, e-mail or internet), dating, sexual contact of any kind and/or business agreements that may result in an employee’s financial or material gain (e.g. gifts, gratuities, employee purchase of item belonging to consumer).  Any employee who has a personal relationship with a person referred to Goodwill for services must notify his or her supervisor and request to be removed from involvement in the case.  Goodwill staff may witness documents such as consumer and/or guardian/conservator signature on agency documents; however, staff are instructed to consult their supervisor prior to witnessing a legal document such as power of attorney, court issued documents, advance directives, etc.  Specific rights are outlined in the Human Services SOPs and the Consumer Handbook, and are posted.

Staff is expected to be open, honest and fair in all business relationships with customers, consumers, suppliers, donors, the public, other stakeholders and each other.  It is expected that all stakeholders of Goodwill regardless of their status within the organization be valued for their contributions to the organization.  Professional standards are outlined in both the Human Services SOPs and the Employee Handbook.

Board members are expected to represent Goodwill in a positive and ethical manner, thus having an obligation to avoid conflicts of interest and to refer questions and concerns about potential conflicts to the Board Chairman.  Disclosure of conflicts of interest is made at the time of new board member orientation.  All members of the board must sign a conflict of interest statement on an annual basis.  Board members will adhere to established laws and regulations regarding fiduciary responsibility to non-profits, as well as those rules established under bylaws and articles of incorporation.

Financial Practices
Goodwill is absolutely committed to operating a fiscally stable organization.  All staff members are expected to report information accurately, truthfully and completely.  Staff is prohibited from making false or improper entries on any document that affects transactions with Goodwill customers.  Financial records must accurately reflect transactions and conform to generally accepted accounting principles.  No entries may be made on the company books and records, which intentionally hide or disguise the true nature of any transaction.  No undisclosed or unrecorded funds or assets may be established.

The Board has authorized the President to enter into contractual relationships as warranted.  All contracts including state human services contracts, leases, etc. are carefully reviewed by the appropriate executive staff member prior to presentation to the President for review and execution.  The President may consult legal counsel as necessary.  Goodwill complies with all of its contractual commitments and responsibilities.

It is the intent of Goodwill to portray the individuals we serve with dignity and respect.  It is the personal choice of the individual to participate in public relations and marketing activities.  As professionals, it is our responsibility to disclose the purpose of the media piece, its intended audience and to answer any questions the individual may have regarding its content and use.  Participation is documented by the signing of the HIPAA compliant publicity release form.  These signed release forms are kept in the individual's main file.  Copies of all forms are kept in the Community Relations office.  Disclosure of the disability or other personal information is strictly voluntary.  As a non-profit organization we have the responsibility to accurately and truthfully report our financial situation and the outcome of our services to our funding sources, stakeholders and the public.

Goodwill can exist only if the community/public has the utmost confidence in us as an organization.  We consider community input vital to our organization and welcome it readily.  We respond to all requests for information and any concerns/comments in a timely manner.